Frequently Asked Questions

No separate driver installation is required. Our Thunderbolt-based docking stations are built on Intel's reference design. This means they receive ongoing support and updates automatically through your computer's regular operating system updates, whether you're using Windows or macOS. Keeping your system up to date ensures your docking station remains fully compatible and performs at its best.

Both the ProDock and Stone Pro TB4 support up to two external displays when connected to a compatible laptop. MacBooks with M3, M4, or M1–M4 Pro/Max chips support two external displays; MacBooks with the base M1 or M2 chip are limited by Apple to one. On Windows laptops, the number of supported displays depends on the manufacturer and graphics card, so check your laptop's specs before buying.

The ProDock and Stone Pro TB4 don't include HDMI or DisplayPort ports by design. Leaving them out makes room for more USB4/Thunderbolt 4 ports and keeps the dock compatible with newer display standards. To connect an HDMI or DisplayPort monitor, use a USB-C to HDMI or USB-C to DisplayPort cable, available on the Brydge accessories page.

On a MacBook: open the Apple menu > System Settings > Sound > Output, and set Type to USB. If that doesn't resolve it, unplug all cables from the dock, restart your MacBook, wait one minute, then reconnect the dock.

Open the Apple menu > System Settings > Network, confirm the docking station is listed at the top of your network connections, and remove any unused connections. Renew your DHCP lease and restart your MacBook. If the issue continues, unplug all cables from the dock, restart your MacBook, wait one minute, then reconnect.

Yes. Both the Apple Pro Display XDR (6K) and Apple Studio Display (5K) are fully supported, with up to two connected at once. Resolutions above dual 4K at 60Hz require a display with DSC (Display Stream Compression) support, so check with your display's manufacturer to confirm.

Still Have Questions?